The work that keeps a government office running.
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Whether it starts with the public, or just down the hall, the work has to move from one office to the next.
[A wall of a state agency's requests, each marked as coming from staff or from the public: a prior authorization for travel, a public records request, a contract closeout, a license renewal, a grant initiation, complaint intake, a telework agreement, a vendor registration, and more.]
Right now, every one of them is somebody's to carry.
[Each status changes to where it's stuck: waiting on budget, lost in email, printed and not signed, mailed back, on a sticky note, missing a W-9.]
Each office holds a piece. Nobody holds the whole thing.
So we start with one.
[The manager prior authorization is lifted from the wall.]
On a video call: manager prior authorization.
You explain it. We build it. Tell us how it works in your office, and we build it on the call as you talk.
[You · State agency · your words:] "Anyone traveling or using a procurement card fills it out first. It goes to their manager."
[Flow Forms, built from your words, as they talk. Step 1: anyone traveling. Step 2: their manager.]
"If it's over $1,000, the budget office signs off too."
[Step 3: the budget office, over $1,000.]
"Then finance gets a copy."
[Step 4: finance.]
Your process, ready to use. No big implementation. No new programs to learn.
Two weeks before the conference, J. Alvarez sends one in. Now the work moves on its own.
[Manager prior authorization: state conference, Helena. J. Alvarez, November 18 to 20, travel, $1,240. Submitted, approved by the manager, signed off by the budget office because it's over $1,000, copy on file with finance.]
And if any part of the process changes...
[A state agency:] "Starting July 1, out-of-state travel goes to the deputy director before the budget office."
[A new step, the deputy director, slides in before the budget office.]
We make the change for you.
It works the same for any process you run. Inside the office or out to the public.
[The wall returns, every request moving. It changes from a state agency to a city (business licenses, event permits, building permits, park shelter rentals, utility service) and then a county (burn permits, property records, exemption applications, septic permits, fair entries).]
Let's build it together.
Initial data entry: an hour or more, now minutes. "Moving from one OPI department to the next to task completion now takes a fraction of the time." Montana Office of Public Instruction.
For the work that keeps the place running. Bring us the first one.
We’ll build it with you. [Handwritten in marker under the line, with an arrow pointing back to “Bring us the first one.”]
Flow Forms. A Montana Company. Billings, MT.
We build the processes your office runs on. The forms, the routing from one person to the next, the approvals, the signatures, the record. We build them with you, around how your office already works, and from then on the work moves on its own.
It all has to move from one office to the next.
And right now it gets there the old way.
Or maybe it's a spreadsheet. Or a shared drive. Going digital reformatted the pile. It didn't remove it.
It is the same kind of work everywhere. It looks different in every office.
The work can start anywhere.
The chain behind it is the same either way.
No account, no password, nothing to install.
What a government office looks like after.
A resident submits a change of address from her kitchen table, and the Clerk has it the moment the Appraiser's office is done. A personnel action is finished in two days with the same approver out of the building that stalled it last year. Anyone in the office can see where a request sits without asking. The record is there when the request comes in, with who did what and when.
All of this, and all anyone does is fill out a form. That is a government office where the work moves and nobody carries it.
We build it with you.
We sit down with you and walk the process, step by step, the way it really runs in your office. Then we build it, and what you get back is your process, running.
That work goes to the next office on its own, asks again when nobody answers, and you can open it any time and see where anything stands. Your people approve the way they approve now, and nobody has to learn a different way of doing anything.
How we build it →That's the work we take off your hands.
“In the past 20 years at the OPI, I have gone from literal paper/copy machine/file cabinet procurement procedures to digital forms/e-mail/internal hard drive storage. Efficient but extremely time intensive. If a document was snagged in the process, it sometimes took days to find out where the hold up was. Flow Forms is seamless and transparent. Moving from one OPI department to the next to task completion now takes a fraction of the time. Open a window and you can clearly see where your project is in the queue to completion.”
Montana Office of Public Instruction
Bring us the first one.
Come with the process that's costing you the most. We'll talk it through together and show you how it could work in your office. No slide deck. No generic walkthrough.