For facilities and maintenance

For the work that keeps your buildings running.

We build the processes your operation runs on. The repair somebody reported this morning, the group that needs the gym Saturday and somebody there to unlock it, the room that has to be ready Monday. We build them around how your operation already works, take them off your hands, and keep them moving.

Book a conversationAbout 30 minutes
Facilities · Submissions
October, partial
Ref3312
ProcessMaintenance Request
Submitted byT. Alder, Elementary
HandledOct 14, 7:22 AM
StatusAssigned
Ref3309
ProcessFacility Use Request
Submitted byBooster club
HandledOct 13, 6:40 PM
StatusApproved
Ref3305
ProcessEquipment Request
Submitted byB. Ness, Shop
HandledOct 13, 9:15 AM
StatusOrdered
Ref3301
ProcessMaintenance Request
Submitted byK. Vogel, High School
HandledOct 12, 1:05 PM
StatusClosed
Ref3298
ProcessKey and Access Change
Submitted byFront office
HandledOct 11, 8:30 AM
StatusOn file
Five requests, three buildings, one week. Nobody walked any of it anywhere.
01 · The condition

Everybody needs something from you, and it all arrives differently.

Every teacher in every building is a requester. So is every coach, every office, and every outside group that wants the gym on a weekend. It comes by email, on a sticky note, or from somebody catching you in a hallway.

01Sorting which one matters first is a job before any work starts.
02Keeping the record is another, and a sticky note is not a record.
03Telling everyone where it stands is a third.

None of that is the repair. It's the managing that sits on top of the repair, and it lands on you by default.

02 · The desk

The work that touches your desk.

01
Maintenance and repair requests
From anyone in any building, with enough detail that nobody has to go look first.
02
Facility use
Booster clubs, churches, rec leagues, and the staff member who needs the commons on a Tuesday. What space, when, how many people, and the certificate of insurance and signed waivers that have to come with it.
03
Grounds and seasonal work
The things that come around every year whether anyone remembers them or not.
04
Equipment and supply requests
What's needed, who approved it, where it went.
05
Keys, access, and room changes
Who has what, and who had it before.
And if the one costing you the most is not on this list, it is still this kind of work. That one is usually the place to start.
03 · Today

Right now the work orders pile up.

A superintendent at one of our districts described what it was like before: work orders so cumbersome they were almost useless. Paper forms coming in and stacking up.

Somebody has to read the pile, figure out which ones matter, find out what half of them actually mean, remember who he sent where, and answer the person who asked last week.

Facility use is its own version of the same thing. Somebody has to decide it, somebody has to tell the custodian to be there, and somebody has to make sure the paperwork actually did come with it. Every one of those is a person remembering to do something.

The pile
On your desk
Boiler, east wing?
Door won't latch, room 14?
Gym floor before Saturday?
Commons, Tuesday, 40 people?
Asked again last week?
Somebody has to read the pile to answer any of it.
04 · With Flow Forms

Both loops close themselves.

A repair request comes in and lands with you. You approve it and pick who's going, in the same click. That person gets it, and so does whoever asked, so nobody is wondering anymore. The person doing the work can put a photo on it, before and after or just done, whichever you want. When it's finished it comes back to you, you close it out, and the person who asked finds out without asking anyone.

A facility use request runs the same way with different people on it. Proof of insurance and signed waivers come in on the request, either up front or once you've approved it in principle, whichever way your district does it. Once it's approved, everyone who has to know is told, including whoever is unlocking the door.

What was booked, by whom, what they turned in, and who approved it is on record afterward. We build both around how your operation already runs. Your people, your order of operations, your call on what goes first.

How we build it →
What goes away is the carrying.
That's the work we take off your hands.
05 · What it looks like moving

“The maintenance requests are another strong highlight. The Head Custodian uses the maintenance requests to delegate, communicate with staff, and clarify request status.”

Catherine Babbitt, Business Manager/Clerk
Philipsburg School District No. 1
On the register
What runs there
Philipsburg School District No. 1
Maintenance requests, delegated by the head custodian
Big Horn County School District #1
Facility repair and facility use, kept as two processes
Lincoln County School District #1
Facility use, under the district's own name for it
Columbia Falls Public Schools
Building maintenance and the mechanic shop
06 · Tomorrow

Once it's running.

A teacher reports something broken and gets told when it's fixed, without ever calling the office. You assign the work in the same click you approve it, and a photo shows what it looked like when the job was done. A booster club asks for the gym, sends everything that has to come with it, and the custodian who opens the building knows before they do. A year later you can say who was in that building on a Saturday and who said they could be.

Maintenance Request 3312
Carried by: nobody
Oct 14, 7:22aReported from a classroom
Oct 14, 7:29aApproved and assigned, one action
Oct 14, 7:29aCustodian told, requester told
Oct 14, 2:11pPhoto on it, marked done
Oct 14, 2:14pClosed out, and the teacher knows
Still here in two years, exactly as it was.

All of this, and all anyone does is fill out a form. That is a facilities operation where the work moves and nobody carries it.

Bring us the first one.

Start with work orders, start with facility use, or start with whatever is costing you the most. We'll talk it through together and show you how it could work in your buildings. No slide deck. No generic walkthrough.

Book a conversationBuilt around your buildings. We do the setup.▊
07 · Questions

Questions we hear from every operation.

Can I assign the work, not just receive it?
Yes. When you approve a request you pick who's doing it, in the same action. They're notified, and so is the person who asked.
Can someone add a photo?
Yes. Before, after, or just proof it's done. Your call which.
Can a request come in with documents attached?
Yes. Proof of insurance, a signed waiver, whatever your district requires. You can ask for it up front or collect it after you've approved the request in principle. Either way it lives on the request instead of in somebody's email.
Does the person who asked ever find out?
Yes. They're told when it's assigned and told again when it closes. Nobody has to chase you for an update.
How is it priced?
Per process, so the office that needs it can say yes on its own.
Who builds it?
We do, with you, on a video call while you watch. Nothing like a typical software rollout. No IT project, no six-month timeline, and we stay on to make changes whenever you need them.